Privacy Policy

Effective Date: [Insert Date]

Thank you for using 1 City Citizen-Centric Solution. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our mobile application and related services.

1. Information We Collect

When you use the 1 City app, we may collect the following types of information:

a. Personal Information:

Name, email address, phone number, and other contact details.
Location data (if you grant location access for precise service delivery).

. User-Submitted Content:

Photos, videos, voice recordings, and descriptions submitted through service requests.

Feedback and survey responses.

c. Usage Data:

Device information (such as device model, operating system, and unique identifiers).
Interaction logs and analytics (including page views, time spent, and feature usage).

2. How We Use Your Information/p>

We use the collected data to:

Process and manage your service requests and reports.

• Provide location-based services and personalized experiences.
• Improve our services through analytics and user feedback.
• Communicate updates, service notifications, and essential information.
• Ensure security, prevent fraud, and comply with legal obligations.

3. Sharing of Information

We may share your information with:

• Local Government Agencies: To process and respond to your service requests.
• Service Providers: Third-party vendors assisting with app functionality, analytics, and support.
• Legal Compliance: When required by law or to protect the rights and safety of users and the community.

We do not sell or rent your personal data to third parties.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or disclosure. This includes encryption, access controls, and regular security audits.

5. Your Choices and Rights

• Access and Correction: You can review and update your personal information via the app settings.
• Location Access: You may enable or disable location services through your device settings.
• Opt-Out:You can opt out of receiving non-essential communications through in-app preferences.

6. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from minors. If we discover such data, we will delete it promptly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or other communication channels. Your continued use of the app after changes implies your acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: [Your Organization’s Contact Information]
Thank you for trusting 1 City Citizen-Centric Solution to serve your community needs.

9. 1 CITY Video

Get to know more about our application through our detailed video tutorial

10. Our Web Dashboard

Get to know about our dashboard by visiting 1Dallas site